Salesforce Plat-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: FlexCards | 23% | - Capabilities, use cases and purpose of FlexCards - Design FlexCards to meet requirements - Collect and organize customer 360 information |
| Topic 2: Data Tools | 23% | - Design DataRaptors and Integration Procedures - Purpose and benefits of DataRaptors and Integration Procedures - Calculation Matrices and Procedures: use and benefits |
| Topic 3: OmniScripts | 27% | - Validate and align OmniScript processes with requirements - Structure and components of OmniScripts - Map business processes to OmniScript components |
| Topic 4: Best Fit Solutioning | 27% | - Design solutions using OmniStudio best practices - Gather, analyze and simplify business requirements - Map requirements to appropriate OmniStudio tools |
Salesforce Certified Omnistudio Consultant Sample Questions:
Question #1
When designing OmniScripts, which three best practices should consultants recommend to increase user adoption? Choose 3 answers
A. Prefill data for users when possible
B. Provide keystroke commands for data entry
C. Divide complex processes into sections
D. Provide user help text
E. Replicate existing processes as-is
Question #2
A Data Mapper Extract retrieves a list of Cases. The requirement is to output the data in a specific, nested JSON structure:
{"CaseDetails": {"Info": [...]}}
How should an OmniStudio Consultant define this complex output structure?
A. Use a Formula to construct the JSON string manually.
B. The JSON structure is automatically determined by the Salesforce object structure and cannot be changed.
C. Define the JSON Output Path in the Output Mapping tab using dot notation to construct the hierarchy.
D. Use a Data Mapper Transform to build the hierarchy after the extraction.
Question #3
A business Implements FlexCards in their customer 360° view. The business wants to add a new action to on the FlexCards that redirects users to an external web page. Which type of action should the consultant recommend to meet this new requirement?
A. Redirect
B. URL
C. Event
D. Navigate
Question #4
A company has an existing OmniScript that gathers customer information. User feedback suggests that the current process requires too much typing because all the data is entered into input text fields. The users also are concerned because there is no validation in the data that is entered, and users can sometimes enter data that contains errors. The required inputs are first name, last name, age, and email, users are also presented a brief questionnaire regarding customer satisfaction. Which three input elements can the consultant recommend to improve usability and to provide validation? Choose 3 answers
A. Headline
B. Radio Group
C. Email
D. Text Area
E. Range
Question #5
A company has several customer support departments. Each department has different case creation processes, but they want to unify them into a single LWC OmniScript. During the discovery, the consultant identifies two key requirements:
- Each department has different case fields they need to capture
- If the user cancels the process, they should return to a support
console app
Which two OmniScript features should the consultant recommend to meet these requirements?
Choose 2 answers
A. Set Enable Cancel in Setup
B. Enable the Save for Later feature
C. Use Conditional Views on steps for each department
D. Add a Done action that redirects to the support console
Solutions:
| Question #1 Correct Answer: A,C,D | Question #2 Correct Answer: C | Question #3 Correct Answer: D | Question #4 Correct Answer: B,C,E | Question #5 Correct Answer: A,C |
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