Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Your customer wants to have a vertical Media Toolbar instead of the Horizontal one.
Which statement is true?
A) You must set the Vertical Toolbar as the Default, and deactivate all Horizon Toolbars.
B) The Horizontal Toolbar is always required, while the Vertical Toolbar and notifications are optional.
C) The only Vertical Toolbar that you can enable is the Notifications Toolbar.
D) The Vertical Toolbar is always required, while the Horizontal Toolbar and notifications are optional.
2. When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.
A) 1,3,2,4
B) 2,4,3,1
C) 1,2,3,4
D) 3,2,4,1
3. Which three statements are true?
A) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
B) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
C) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
D) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
4. What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?
A) View and edit attachments to a Service Request.
B) Chat with an Agent about a Service Request.
C) Create a Service Request.
D) Delete a Service Request.
E) Add a message to a Service Request.
5. If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.
A) have to contact Oracle Support for the permission to deploy your custom DCS application
B) be required to create all of your own components for the display of Engagement Cloud objects
C) be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
D) not be able to preview your application before you publish it
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A,B,C | Question # 4 Answer: A,B,C,D | Question # 5 Answer: B |














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