Oracle 1Z0-1064-26 Questions & Answers - in .pdf
- Total Q&A: 79
- Update: Aug 26, 2026
- Price: $59.99
- Vendor: Oracle
- Exam Code: 1Z0-1064-26
- Exam Name: Oracle Fusion Service 2026 Implementation Professional
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- Exact Oracle 1Z0-1064-26 Exam Questions with Correct Answers, verified by Experts with years of Experience in IT Field.
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Oracle 1Z0-1064-26 Q&A - Testing Engine
- Total Q&A: 79
- Update: Aug 26, 2026
- Price: $59.99
- Vendor: Oracle
- Exam Code: 1Z0-1064-26
- Exam Name: Oracle Fusion Service 2026 Implementation Professional
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Oracle 1Z0-1064-26 Exam Overview:
| Certification Vendor: | Oracle |
| Exam Name: | Oracle Fusion Service 2026 Implementation Professional |
| Exam Number: | 1Z0-1064-26 |
| Exam Format: | Multiple Choice, Scenario-based Questions |
| Certificate Validity Period: | Valid until next annual release; subject to Oracle Cloud Recertification Policy |
| Real Exam Qty: | 50 |
| Available Languages: | English |
| Exam Duration: | 90 minutes |
| Exam Price: | $245 USD |
| Passing Score: | 68% |
| Related Certifications: | Oracle Fusion Service 2025 Implementation Professional Oracle Fusion Service 2024 Implementation Professional Oracle Fusion Service 2026 Implementation Professional - Delta (1D0-1064-26-D) |
| Recommended Training: | Oracle Fusion Service Implementation Learning Path Become a Fusion Service Implementer |
| Exam Registration: | Pearson VUE Scheduling Oracle University Registration |
| Sample Questions: | Oracle 1Z0-1064-26 Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | No mandatory prerequisites; hands-on experience recommended. Eligible holders of 2019+ Fusion Service certifications may take free Delta exam 1D0-1064-26-D |
| Official Syllabus URL: | https://education.oracle.com/oracle-fusion-service-2026-implementation-professional/pexam_1Z0-1064-26 |
Oracle 1Z0-1064-26 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Request Management | 25% | - Milestones and action plans - SR categories, assignment rules and routing - Service catalog and entitlements - SR creation, lifecycle and processing |
| Topic 2: Fusion Service Overview and Setup | 15% | - Security model, roles and access control - Service configuration basics - Functional Setup Manager (FSM) usage |
| Topic 3: Knowledge Management | 15% | - Knowledge base setup and configuration - Article management and access |
| Topic 4: Omnichannel Communications | 15% | - Work routing and queue setup - Media toolbar and agent notifications - Email, chat and CTI configuration |
| Topic 5: Customization, Productivity and Analytics | 10% | - OTBI reporting and integration basics - Application Composer and extensions - SmartText, hotkeys and audit features |
| Topic 6: Digital Customer Service (DCS) | 20% | - DCS architecture and deployment - Themes, templates and page customization - Authentication, profiles and security |
Oracle Fusion Service 2026 Implementation Professional Sample Questions:
1. Which three types of data are included in the interaction associated with a normal call flow?
A) Contact name
B) Agent name
C) Service Request create date
D) Start time of the call
E) Channel
2. Which two options are true about reporting on milestones?
A) No standard reports on milestones are provided.
B) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
C) Administrator-defined milestone data is not included in Analytics.
D) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
3. Which two steps are needed to create a new business object in Digital Customer Service?
A) Assign the new business object to a new component.
B) Assign the new business object to a page.
C) Assign object access roles to an administrative user.
D) Map a Visual Builder Cloud Service business object to the object API.
4. What three things should you do once you have established a global default coverage?
A) Use Application Composer to configure warning emails about milestone compliance events.
B) Create an ESS job to Aggregate Service Requests.
C) Create an ESS job to Monitor Service Request Milestones.
D) Use Application Composer to include milestones on the Service Request Layout if desired.
5. Which three statements are true?
A) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
B) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
C) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
D) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: C,D | Question # 3 Answer: C,D | Question # 4 Answer: B,C,D | Question # 5 Answer: A,B,C |
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