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Nokia SDM_2002001040 Questions & Answers - in .pdf

SDM_2002001040 pdf
  • Total Q&A: 121
  • Update: Aug 31, 2026
  • Price: $59.99
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  • Vendor: Nokia
  • Exam Code: SDM_2002001040
  • Exam Name: SDM Certification - CARE
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SDM_2002001040 Study Guide
  • Total Q&A: 121
  • Update: Aug 31, 2026
  • Price: $59.99
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  • Vendor: Nokia
  • Exam Code: SDM_2002001040
  • Exam Name: SDM Certification - CARE
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Nokia SDM_2002001040 Exam Overview:

Certification Vendor:Nokia
Exam Name:SDM Certification - CARE
Exam Number:SDM_2002001040
Exam Duration:Not publicly specified
Certificate Validity Period:Not publicly specified
Passing Score:Not publicly specified
Exam Format:Not publicly specified (likely multiple-choice assessment)
Exam Price:Not publicly specified
Real Exam Qty:Not publicly specified
Related Certifications:Nokia Service Delivery Management (SDM) Certifications
Available Languages:English
Sample Questions:Nokia SDM_2002001040 Sample Questions
Exam Way:Likely online assessment through Nokia learning or certification platform
Pre Condition:No formal prerequisite publicly specified; familiarity with telecom service delivery operations recommended
Official Syllabus URL:https://www.nokia.com/networks/services/

Nokia SDM_2002001040 Exam Syllabus Topics:

SectionObjectives
Customer Experience and CARE Practices- Customer support processes and escalation handling
- Service quality and performance measurement
Service Delivery Operations- End-to-end service lifecycle management
- Operational workflows and service assurance processes
Tools and Platforms in SDM- Monitoring, reporting, and service analytics
- Nokia SDM toolchain overview
SDM Overview and CARE Framework- Introduction to Nokia Service Delivery Management concepts
- CARE model principles and objectives in service delivery

Nokia SDM Certification - CARE Sample Questions:

Question 1

Who is responsible for entering CARE data into NELLE?

A. Services Account Manager.
B. Care Program Manager.
C. Cost & Progress Manager.
D. Project F&C with the input from CaPM.


Question 2

A complex NSN solution is delivered by SI project management. It consists of four NSN products; two of them include SI customized SW and two include 3rd party SW applications. Who is responsible for agreeing and setting up technical support for the 3rd party products?

A. Care Program Manager.
B. Mainly Care 3rd Party Service Manager, assisted by SI Partner Manager.
C. SI Technical Manager.
D. Care 3rd Party Service Manager.


Question 3

What is the content of the Care Plan?

A. Upgrades and updates schedules.
B. NSN contacts and Emergency escalation procedure.
C. Services, schedules, contacts, care procedures, customer installed base.
D. NSN Care contacts, map of power, CT organization chart.


Question 4

Net Sales is 150, Cost of Goods Sold is 100. What is the Gross Profit in %?

A. Cannot be determined without knowing Gross Sales.
B. 1
C. 0,5.
D. 0,33.


Question 5

Which of the following statements is true to be SOX Compliant in SDM-EX4-Care Contract Management?

A. NSN must have a Customer Purchase Order for the actual Care we are delivering.
B. NSN must have a letter of intent from the Customer's Legal Department.
C. NSN must have a written, signed Contract and a Customer Purchase Order.
D. NSN must have a Contract defined in CDB and a Customer Purchase Order.


Solutions:

Question 1
Answer: D
Question 2
Answer: C
Question 3
Answer: C
Question 4
Answer: D
Question 5
Answer: C

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