Microsoft MB-230J Questions & Answers - in .pdf
- Total Q&A: 373
- Update: Sep 06, 2026
- Price: $69.99
- Vendor: Microsoft
- Exam Code: MB-230J
- Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
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Microsoft MB-230J Q&A - Testing Engine
- Total Q&A: 373
- Update: Sep 06, 2026
- Price: $69.99
- Vendor: Microsoft
- Exam Code: MB-230J
- Exam Name: Microsoft Dynamics 365 Customer Service Functional Consultant (MB-230日本語版)
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Who should take the MB-230: Microsoft Dynamics 365 Customer Service Exam
The Microsoft MB-230 Exam certification is an internationally-recognized certification which help to have validation for those professionals who are keen to make their career in Dynamics 365 Customer Service
This exam aspirant are validated on ability to accomplish the following technical tasks: perform configuration; manage cases and the knowledge base; manage queues, entitlements, and SLAs; and configure voice of the customer.These candidates can go for this exam.
- Marketing consultants
Topics of MB-230: Microsoft Dynamics 365 Customer Service Exam
Candidates must know the exam topics before they start of preparation. because it will really help them in hitting the core. Our Microsoft MB-230 exam dumps will include the following topics:
1. Perform configuration (25-30%)
Configure Service Management settings
- Describe process of record creation and update rules
- Configure holiday schedule
- Configure queues
- Configure categories and subjects
- Configure customer service security roles
- Configure goal management components
- Configure cases
- Create routing rules
- Configure customer service schedule
- Configure services
- Configure user work hours
Configure processes
- Configure custom business process flows
- Implement business process flows from Microsoft AppSource
Create and configure customer service visualizations
- Design and create customer service charts
- Execute and analyze customer service reports
- Configure customer service dashboards
- Configure customer service content pack for Power BI
2. Manage cases and the knowledge base (30-35%)
Create and manage cases
- Manage case list
- Convert activities to cases
- Configure status reason transitions
- Create and search for case records
- Merge cases
- Implement case routing rules
- Perform case resolution
- Implement parent/child cases
Create and manage the knowledge base
- Search for articles
- Link an article with a case
- Create and manage knowledge base article lifecycle
- Create and manage knowledge base articles
- Use the knowledge base to resolve cases
- Configure entities for knowledge management
3. Manage queues, entitlements, and SLAs (25-30%)
Create and manage queues
- Add cases and activities to queues
- Implement case routing
- Configure record creation and update rules
- Configure queue email settings
- Configure entities for queues
- Differentiate queue types
Create and manage entitlements
- Activate and deactivate entitlements
- Manage entitlement templates
- Assign an entitlement to a case
- Renew or cancel an entitlement
- Define and create entitlements
Create and manage SLAs
- Define and create SLAs
- Implement actions and details
- Create and manage SLA items
- Manage cases with SLAs
- Determine SLA conditions
- Use SLAs on-demand
4. Configure voice of the customer (15-20%)
Create surveys
- Add survey questions
- Identify respondent types
- Configure response routing
- Add pages to a survey and personalize data
- Configure survey scoring
- Configure survey unsubscription options
- Identify survey question types
- Create a theme and upload images
Preview, test, and publish surveys
- Clone, import, and translate surveys
- Distribute survey link using email
- Embed a survey in a web page
Manage survey responses
- Implement workflow conditional logic for survey actions
- Determine report types
- Create business actions based upon survey responses
- Summarize survey results
Microsoft MB-230日本語 Exam Syllabus Topics:
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Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Microsoft MB-230日本語 Exam Overview:
| Certification Vendor: | Microsoft |
|---|---|
| Exam Name: | Microsoft Dynamics 365 Customer Service Functional Consultant |
| Exam Number: | MB-230 |
| Exam Duration: | 100 minutes |
| Passing Score: | 700 / 1000 |
| Real Exam Qty: | 40-60 |
| Related Certifications: | Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate |
| Available Languages: | Spanish, Chinese (Traditional), French, Japanese, Indonesian (Indonesia), Arabic (Saudi Arabia), Chinese (Simplified), Portuguese (Brazil), Italian, English, Korean, German, Russian |
| Certificate Validity Period: | 1 year (renewal required) |
| Exam Price: | $165 USD |
| Exam Format: | Yes/No, Multiple choice, Drag-and-drop, Case study |
| Sample Questions: | Microsoft MB-230日本語 Sample Questions |
| Exam Way: | Online (proctored) or at a testing center |
| Pre Condition: | None |
| Official Syllabus URL: | https://learn.microsoft.com/en-us/credentials/certifications/exams/mb-230 |
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