HP HP5-H10D Questions & Answers - in .pdf
- Vendor: HP
- Exam Code: HP5-H10D
- Exam Name: Delta -Selling HP PPS ServiceOne Services
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- Exam Name: Delta -Selling HP PPS ServiceOne Services
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HP HP5-H10D Exam Overview:
| Certification Vendor: | HP |
| Exam Name: | Delta - Selling HP PPS ServiceOne Services |
| Exam Number: | HP5-H10D |
| Exam Price: | $120 USD |
| Available Languages: | English |
| Exam Format: | Multiple Choice, Single Response, Multiple Response |
| Exam Duration: | 90 minutes |
| Certificate Validity Period: | 2 years |
| Real Exam Qty: | 50-60 |
| Related Certifications: | HP Sales Certified - PPS ServiceOne Services |
| Passing Score: | 70% |
| Recommended Training: | HP Partner Ready Portal HP PPS ServiceOne Sales Training |
| Exam Registration: | Pearson VUE Registration HP Certification Portal |
| Sample Questions: | HP HP5-H10D Sample Questions |
| Exam Way: | Online proctored or onsite at Pearson VUE test centers |
| Pre Condition: | Valid HP Sales Certified - PPS ServiceOne Services certification; intended for delta update only |
| Official Syllabus URL: | https://certification-learning.hp.com/ |
HP HP5-H10D Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: HP PPS ServiceOne Overview | 25% | - PPS portfolio positioning - Delta update changes from previous version - ServiceOne value proposition and benefits |
| Topic 2: Sales Process and Implementation | 20% | - Renewal and extension policies - Terms, conditions and eligibility rules - Quoting and registration procedures |
| Topic 3: Customer Needs and Solution Matching | 25% | - Aligning ServiceOne to customer requirements - Identifying customer business and IT challenges - TCO and ROI communication |
| Topic 4: Service Offerings and Coverage | 30% | - Warranty upgrades and extensions - Care Pack services and contractual services - Deployment and support services |
HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. Which HP PPS Services allow customers to add leasing of the new hardware purchased within the
pricing?
A) HP Priority Services
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Standard Contractual Services
2. Which competitive advantage does HP PPS Services offer in comparison to Dell, Lenovo, Lexmark, Ricoh,
and Apple?
A) Better security services
B) Wider offering
C) Wider geographical coverage
D) Lower prices
3. Which services can be offered for both printer and PC equipment? (Select two.)
A) Printer Installation
B) Defective Media Retention
C) PC Tracking and Recovery
D) Maintenance Kit
E) Onsite Repair
F) Asset Tagging
4. A customer has set aside a budget to cover refreshment of their printing and PC hardware. They are
interested in contracting with a hardware manufacturer for services because their IT department does not
have adequate resources.
The contract would include the following provisions:
1 . Faster response times
2 . Multi-vendor repair services
3 . Onsite engineer
4 . Lease new equipment
Which HP PPS Services offering best meets this customer's needs?
A) HP Deployment Services
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Standard Contractual Services
5. Which HP program utilizes an external agency that contacts, on behalf of partners, a list of customers with
expiring HP Care Pack Services in order to encourage the customers to renew their engagement?
A) HP Channel Services Network
B) Aftermarket Channel Facilitation Program
C) Services360 Pro
D) HP Contractual Services
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: B,E | Question # 4 Answer: B | Question # 5 Answer: C |
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