ServiceNow CIS-ITSM-JPN Questions & Answers - in .pdf
- Vendor: ServiceNow
- Exam Code: CIS-ITSM-JPN
- Exam Name: Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)
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- Vendor: ServiceNow
- Exam Code: CIS-ITSM-JPN
- Exam Name: Certified Implementation Specialist - IT Service Management (CIS-ITSM日本語版)
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Target Audience
The Certified Implementation Specialist - IT Service Management Certification Exam is targeted to ServiceNow customers, Partners, sales engineers, and others interested in becoming a certified implementation specialist for the ServiceNow ITSM platform. This exam certifies the candidates are skilled enough for configuring, implementing, and maintaining the ServiceNow ITSM platform and applications.
Certified Implementation Specialist - ServiceNow Training and Certification
Preparation Guide for ServiceNow CIS-ITSM Certification Exam
Introduction
The Certified Implementation Specialist - IT Service Management Certification Exam certifies the candidate having skills and essential knowledge to configure, implement, and maintain ServiceNow ITSM application.
ServiceNow CIS-ITSM日本語 Exam Overview:
| Certification Vendor: | ServiceNow |
| Exam Name: | ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) |
| Exam Number: | CIS-ITSM |
| Real Exam Qty: | 60 |
| Exam Format: | Multiple Choice, Multiple Select |
| Certificate Validity Period: | Requires maintenance via ServiceNow delta exams (no fixed expiration) |
| Available Languages: | English |
| Passing Score: | 70% |
| Exam Duration: | 90 minutes |
| Related Certifications: | ServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist - ITSM |
| Exam Price: | $450 USD |
| Recommended Training: | ServiceNow IT Service Management (ITSM) Implementation Course |
| Exam Registration: | ServiceNow Training and Certification Portal |
| Sample Questions: | ServiceNow CIS-ITSM日本語 Sample Questions |
| Exam Way: | Online proctored or authorized testing center |
| Pre Condition: | Recommended: ServiceNow Certified System Administrator (CSA) or equivalent platform experience |
| Official Syllabus URL: | https://www.servicenow.com/services/training-and-certification.html |
ServiceNow CIS-ITSM日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITSM Reporting and Performance | - Metrics and KPI tracking - Basic reporting and dashboards |
| Topic 2: ITSM Foundation and Platform Concepts | - ITSM application overview - ServiceNow platform architecture and navigation |
| Topic 3: Request Fulfillment and Service Catalog | - Request lifecycle management - Catalog items and workflows |
| Topic 4: Problem Management | - Problem identification and root cause analysis - Known errors and workarounds |
| Topic 5: Incident Management | - SLAs, assignments, and escalation - Incident lifecycle and configuration |
| Topic 6: Change Management | - Change types and workflows - Approval and risk management |
| Topic 7: CMDB and Service Mapping Concepts | - Service dependencies overview - CMDB structure and relationships |
| Topic 8: Knowledge Management | - Publishing and lifecycle processes - Knowledge article creation and governance |
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