Avaya 74970X Questions & Answers - in .pdf
- Vendor: Avaya
- Exam Code: 74970X
- Exam Name: Avaya Oceana® Solution Support Exam
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- Exam Code: 74970X
- Exam Name: Avaya Oceana® Solution Support Exam
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Avaya 74970X Exam Overview:
| Certification Vendor: | Avaya |
| Exam Name: | Avaya Oceana® Solution Support Exam |
| Exam Number: | 74970X |
| Exam Format: | Multiple Choice, Scenario-based questions |
| Related Certifications: | Avaya Oceana Solution Integration Avaya Oceana Solution Design |
| Available Languages: | English |
| Real Exam Qty: | 70 (approx.) |
| Recommended Training: | Avaya official training and certification paths |
| Exam Registration: | Avaya Learning Portal |
| Sample Questions: | Avaya 74970X Sample Questions |
| Exam Way: | Computer-based exam (online proctored or test center, depending on region) |
| Pre Condition: | Recommended: familiarity with Avaya contact center solutions and related Avaya Oceana architecture concepts. |
| Official Syllabus URL: | https://www.avaya-learning.com/ |
Avaya 74970X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Channel and Interaction Management | - Omnichannel handling
|
| Topic 2: Avaya Oceana Architecture | - Core components and services
|
| Topic 3: Installation and Configuration | - System setup and deployment
|
| Topic 4: Operations and Maintenance | - Monitoring and troubleshooting
|
Avaya Oceana® Solution Support Sample Questions:
1. Agent Controller receives Information from the Omnichannel Resource Controller (ORC).
Outing the Email Flow processing, to which components does the Agent Controller feed the Information?
A) UAC, Email Snap-In and Omnichannel DB
B) UCM Spaces, UAC, and Agent Workspaces
C) UAC, Agent Workspaces and Omnichannel
D) UAC and Omnichannel DB
2. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)
A) The Avaya Oceana agents are in READY state for the voice channel.
B) The Avaya Oceana administrators are in READY state for voice channel.
C) The AES and CSC connections are established.
D) The Avaya Oceana agents are in READY state for the email channel.
3. A customer is unable to login to the Agent Workspaces with Multimedia Channels. Given these log messages:
2018-04-24 07:01:11,358 [pool-128-thread-1] config.OcpOceanaMonitorWASProduction INFO -
[M:setOceanaHeartbeatMessage] [T:null].OceanaHeartbeatMessage.MessageText:[GigaSpaces Connection OK. Database connection is Broken. ORC Rest service is reachable (http 200).
AgentControllerService Alive, Cluster Status ACTIVE] Status: [ERROR]
2018-04-24 07:02:09,853 [pool-128-thread-1] serviceability.AgentControllerStatusTask ERROR
- [M:AgentControllerStatusRunnable] [T:null]. Error in DB Connection com.avaya.ocp.db.util.PersistenceException: java.sql.SQLException: [Cache JDBC] Communication link failure: Connection refused at com.avaya.ocp.db.util.DbConnFactoryDbcpPool.getDbConnection (DbConnFactoryDbcpPool.java:166) What is causing these log messages?
A) The ORC Rest service Is not working.
B) Multimedia Cache database not reachable.
C) The EDM database Is not reachable.
D) The LDAP database Is not reachable.
4. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?
A) Agent Controller
B) Email Manager
C) Omni channel Database
D) ORC
5. After it has completed the processing of Engagement Designer (ED) workflow for SMS Interaction, which two components does ED respond back to? (Choose two.)
A) Messaging Service
B) Work Assignment
C) Unified Collaboration Model
D) Context Store
E) ORC Rest Service
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A,D | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: D,E |
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