WGU Operations-Management Questions & Answers - in .pdf
- Total Q&A: 72
- Update: Aug 09, 2026
- Price: $59.99
- Vendor: WGU
- Exam Code: Operations-Management
- Exam Name: WGU Operations Management (C215, VDC2)
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WGU Operations-Management Q&A - Testing Engine
- Total Q&A: 72
- Update: Aug 09, 2026
- Price: $59.99
- Vendor: WGU
- Exam Code: Operations-Management
- Exam Name: WGU Operations Management (C215, VDC2)
- Features:
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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|
| Competency 1: Operations Management Fundamentals | - History and evolution of operations management
- Operations strategy and competitive priorities
- Product and service design
|
| Competency 6: Production Planning and Scheduling | - Material Requirements Planning (MRP)
- Aggregate planning
- Master Production Schedule (MPS)
- Just-in-Time (JIT) and Kanban systems
- Theory of Constraints (TOC)
|
| Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure)
- Quality management philosophies (Deming, Juran, Crosby)
- Malcolm Baldrige National Quality Award criteria
- Total Quality Management (TQM)
|
| Competency 5: Capacity Planning and Facility Layout | - Location analysis and decisions
- Capacity planning strategies
- Facility layout types (process, product, cellular, fixed-position)
|
| Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing)
- Qualitative forecasting methods
- Forecast accuracy measures
|
| Competency 3: Process Improvement and Problem Solving | - Lean operations and waste elimination
- Cause-and-effect diagrams (fishbone diagrams)
- Statistical Process Control (SPC)
- Six Sigma methodology
- Plan-Do-Study-Act (PDSA) cycle
|
| Competency 4: Supply Chain Management | - Sourcing and procurement
- Inventory management
- Logistics and distribution
- Supply chain design and strategy
|
WGU Operations Management (C215, VDC2) Sample Questions:
1. What is a bottleneck in a flowchart?
A) Multiple storage areas
B) The point where production is evened out
C) The longest task in the process
D) Two stages operating independently
2. What is a key factor of a location analysis for a service company?
A) Best operation level
B) Relations with community
C) Effective capacity
D) Proximity to customers
3. Which two statements are true about effective capacity?
Choose 2 answers
A) An effective capacity is a permanent measure used to achieve design capacity.
B) An effective capacity is lower than design capacity.
C) An effective capacity maintains a minimum output rate under normal conditions.
D) An effective capacity is a temporary measure used to achieve design capacity.
4. Which continuous improvement method does Cpk measure?
A) What a process is capable of and how long it will take to conclude
B) Parts per million on the capability index
C) How close one is to a target and how consistent one is with the average performance
D) The most common measurement process
5. What is meant by "duration of the change"?
A) The fiscal impact of the change on the strategic plan
B) The percentage of normal operating capacity
C) The size of the change needed
D) The length of time one expects to need the different level of capacity
Solutions:
Question # 1
Answer: C | Question # 2
Answer: D | Question # 3
Answer: A,B | Question # 4
Answer: C | Question # 5
Answer: D |
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