Microsoft MS-220 Questions & Answers - in .pdf
- Total Q&A: 107
- Update: Jul 30, 2026
- Price: $59.99
- Vendor: Microsoft
- Exam Code: MS-220
- Exam Name: Troubleshooting Microsoft Exchange Online
- Features:
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- Exact Microsoft MS-220 Exam Questions with Correct Answers, verified by Experts with years of Experience in IT Field.
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Following is the info about the Passing Score, Duration & Questions for the Microsoft MS-220 Exam
The passing score: 700
Languages: English
Briefly explain the Certification Worth of the Microsoft MS-220 Exam
Microsoft MS-220 is a certification from Microsoft that validates your ability to implement and manage Microsoft Exchange Server 2010 in an enterprise environment.
The exam is designed for candidates who have at least one year of experience with the design, implementation, and administration of Microsoft Exchange Server 2010. Candidates should be familiar with the fundamental concepts of Exchange Server 2010. The exam tests a candidate's knowledge of planning and deploying services in an enterprise environment, including administering mailbox databases and mailboxes; managing connectivity to external services; and planning client access. Microsoft MS-220 exam dumps are only way to pass the exam.
Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/ms-220
What is the exam cost of the Microsoft MS-220 Exam
The exam cost of the Microsoft MS-220 Certification Exam is 165 USD.
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Read Our Microsoft MS-220 Exam Guide That Will Help You Pass in First Try
With exam prep material that potential test takers can read to understand and prepare for the exam Microsoft supports the Microsoft SMB Enterprise Certification program to certify IT Professionals who successfully demonstrate the knowledge and skills required to support a Microsoft Small Business Server. The Microsoft certification program offers several qualifiers and specializations under it. One of the supporting specializations is an MS-220 certification i.e., Microsoft Exchange Online Troubleshooting. To gain this certification, an individual needs to complete some coursework, exams, hands-on activities, and attend discussions and seminars.
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Microsoft MS-220 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|
| Topic 1: Troubleshoot Compliance and Retention Issues | 25-30% | - Troubleshoot Retention Issues
- 1. Retention policy application issues
- 2. MRM diagnostics and message properties
- 3. Retention tags and actions
- 4. Retention age calculation
- Troubleshoot Microsoft Purview Message Encryption and S/MIME
- 1. Encryption and decryption issues
- 2. Protected message handling
- 3. S/MIME troubleshooting
- 4. External recipient access issues
- 5. Encryption-related mail flow rules
- Troubleshoot Compliance Issues
- 1. Retention policies
- 2. eDiscovery permissions and actions
- 3. Search and purge email messages
- 4. Mailbox holds and recoverable items
|
| Topic 2: Troubleshoot Exchange Online Configuration Issues | 15-20% | - Troubleshoot Recipient Issues
- 1. Recipient configuration
- 2. Address lists
- Troubleshoot Public Folder Issues
- 1. Mail-enabled public folders
- 2. Public folder access
- 3. Hybrid public folder access
- Troubleshoot Provisioning Issues
- 1. Directory synchronization issues
- 2. Domain setup and configuration
- Troubleshoot Organization-wide Settings
- 1. Allowed file types
- 2. Address book policies
|
| Topic 3: Troubleshoot Mail Flow Issues | 20-25% | - Troubleshoot Other Mail Flow Issues
- 1. Troubleshoot inbox rules
- 2. Identify triggered transport rules
- 3. Interpret NDR data
- 4. Analyze attachment blocking rules
- Troubleshoot Exchange Online Mail Flow Issues
- 1. Analyze mail flow rules and routing policies
- 2. Troubleshoot send and receive issues
- 3. Troubleshoot delivery delays
- 4. Review and interpret message trace results
- 5. Review and interpret message headers
- Troubleshoot Mail Flow Issues with External Systems
- 1. Troubleshoot DNS-related issues
- 2. Troubleshoot SMTP relay issues
- 3. Troubleshoot hybrid mail flow
- 4. Analyze SMTP protocol logs
- 5. Troubleshoot SMTP certificate issues
- Troubleshoot Microsoft Defender for Office 365 Issues
- 1. Analyze spam classifications
- 2. Troubleshoot anti-spam policies
- 3. Validate SPF, DKIM, and DMARC
- 4. Troubleshoot quarantined messages
|
| Topic 4: Troubleshoot Mail Client Issues | 20-25% | - Troubleshoot Calendaring Issues
- 1. Mailbox and calendar diagnostics
- 2. Delegation issues
- 3. Calendar permissions
- Troubleshoot Calendar Sharing
- 1. External calendar sharing
- 2. Published calendar synchronization
- Troubleshoot Mobile Device Issues
- 1. Mobile synchronization logs
- 2. ABQ list analysis
- 3. ActiveSync connectivity
- 4. Device access rules
- Troubleshoot Connectivity and Authentication
- 1. Autodiscover issues
- 2. Outlook connectivity problems
- 3. Modern authentication issues
- 4. Client access rules
|
| Topic 5: Troubleshoot Hybrid and Migration Issues | 10-15% | - Troubleshoot Migration Issues
- 1. Migration endpoint creation issues
- 2. Failed migrations
- 3. Data Consistency Score issues
- 4. Public folder migration issues
- 5. Slow migrations
- 6. Move request analysis
- Troubleshoot Hybrid Configuration Issues
- 1. Hybrid mail flow issues
- 2. Free/busy sharing issues
- 3. Remote recipient synchronization issues
- 4. Hybrid Configuration Wizard issues
|
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