EXIN ITSM20F Questions & Answers - in .pdf
- Total Q&A: 78
- Update: May 27, 2026
- Price: $49.99
- Vendor: EXIN
- Exam Code: ITSM20F
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
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EXIN ITSM20F Q&A - Testing Engine
- Total Q&A: 78
- Update: May 27, 2026
- Price: $49.99
- Vendor: EXIN
- Exam Code: ITSM20F
- Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN)
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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:
1. Which statement below is not a purpose of Supplier Management procedures?
A) That the suppliers understand their obligation to the Service Provider
B) That information on the performance of all suppliers can be observed and acted upon
C) That business transactions between all parties are recorded
D) That it is made clear that the supplier cannot subcontract part of the delivered services to the Service Provider
2. An e-mail client software upgrade requires a security patch for the operating system and a memory upgrade.
Which process or function is responsible for rolling out these Changes?
A) Service Desk
B) Change Management
C) Release Management
D) Security Management
3. Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?
A) Service Desk Service
B) Incident Management
C) Level Management
D) Problem Management
4. Different types of events are reported to the Service Desk. Which event is an incident?
A) A notification that a new toner cartridge has just been installed in a printer
B) A report that the printer is not working
C) A request for the installation of a new bookkeeping package
D) Information about the rollout of a specific application
5. Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?
A) Availability Management
B) IT Service Continuity Management
C) Capacity Management Financial
D) Management for IT Services
Solutions:
Question # 1
Answer: D | Question # 2
Answer: C | Question # 3
Answer: A | Question # 4
Answer: B | Question # 5
Answer: C |
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