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Peoplecert ITILFNDv5 Questions & Answers - in .pdf

ITILFNDv5 pdf
  • Total Q&A: 143
  • Update: Aug 06, 2026
  • Price: $59.99
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  • Vendor: Peoplecert
  • Exam Code: ITILFNDv5
  • Exam Name: ITIL Foundation (Version 5)
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Peoplecert ITILFNDv5 Q&A - Testing Engine

ITILFNDv5 Study Guide
  • Total Q&A: 143
  • Update: Aug 06, 2026
  • Price: $59.99
Testing Engine
  • Vendor: Peoplecert
  • Exam Code: ITILFNDv5
  • Exam Name: ITIL Foundation (Version 5)
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Peoplecert ITILFNDv5 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: ITIL Value System20%- Governance
- Management Practices overview
- Service Value Chain activities
- Continual improvement
- Guiding Principles (7 principles and application)
Topic 2: Four Dimensions of Product and Service Management17%- Value Streams and Processes
- Holistic approach and interdependencies
- Information and Technology
- Partners and Suppliers
- Organizations and People
Topic 3: ITIL Management Practices28%- General Management Practices
  • 1. Strategy management
    • 2. Relationship management
      • 3. Portfolio management
        - Service Management Practices
        • 1. Incident management
          • 2. Problem management
            • 3. Service level management
              • 4. Change enablement
                - Technical Management Practices
                • 1. Deployment management
                  • 2. Software development and management
                    Topic 4: Product and Service Lifecycle17%- Lifecycle activities: discover, design, develop, deploy, deliver, support, improve, retire
                    - Iterative and flexible application
                    Topic 5: Digital Product and Service Management Concepts18%- Service relationships: provider, consumer, partners
                    - Key definitions: product, service, value, outcome, cost, risk, utility, warranty
                    - Value co-creation and stakeholder collaboration

                    Peoplecert ITIL Foundation (Version 5) Sample Questions:

                    1. Which type of service relationship typically focuses on support and efficiency through standardized services?

                    A) Cooperative relationship
                    B) Collaborative relationship
                    C) Basic relationship
                    D) Partner relationship


                    2. Which set correctly lists the components of the ITIL Value System (VS)?

                    A) Products, services, customers, suppliers, partners
                    B) Guiding principles, governance, value chain, management practices, continual improvement
                    C) Guiding principles, governance, discover, deliver
                    D) Value streams, projects, releases, incidents, changes


                    3. Performing routine tasks such as backups, monitoring, and capturing and processing events is part of which of the following activities?

                    A) Deliver
                    B) Operate
                    C) Transition
                    D) Support


                    4. Which dimension is concerned with management of relationships with external organizations?

                    A) Information and technology
                    B) Partners and suppliers
                    C) Value streams and processes
                    D) Organizations and people


                    5. A company plans an improvement initiative and ensures it is clearly linked to organizational goals and objectives. Which continual improvement step is being performed?

                    A) Take Action
                    B) Where are we now?
                    C) What is the vision?
                    D) Where do we want to be?


                    Solutions:

                    Question # 1
                    Answer: C                    		Question # 2
                    Answer: B                    		Question # 3
                    Answer: B                    		Question # 4
                    Answer: B                    		Question # 5
                    Answer: C

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