Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contribute to Value with Digital Products | - Resilient operations - Fast development - Valuable investments - Assured conformance - Co-created value |
| Topic 2: Digital Product Lifecycle | - Service value creation - Digital product lifecycle - ITIL operating model - Value streams |
| Topic 3: Understand High-Velocity IT Concepts | - IT transformation - Digital transformation - Digital products - Digital technology - Digital organization - High-velocity IT |
| Topic 4: Guiding Principles for High-Velocity IT | - Application of ITIL guiding principles - DevOps culture - Lean practices - Continuous improvement - Agile methods |
| Topic 5: High-Velocity IT Techniques and Practices | - Cloud computing - Automation - Architecture and design - Testing and validation - Security and risk management |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
1. A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
Which technique is being used?
A) Chaos engineering
B) Static code analysis
C) Regression testing
D) A/B testing
2. What does a digital organization have to do to create or maintain a competitive advantage?
A) Use digital products to automate interactions with consumers
B) Deliver innovative new products and services quickly and reliably
C) Provide multiple, integrated support channels for products and services
D) Change how the IT function develops products and services
3. An organization introduced 'chaos engineering' recently. The organization has now discovered that some of the disruptions orchestrated by the 'simian army' remain unnoticed until they affect the users.
Which is an example of how the 'monitoring and event management' practice could improve the situation?
A) By understanding how much scalability is required to maintain service levels during tests
B) By reviewing single points of failure to find opportunities for additional resilience
C) By creating notifications for outages introduced with chaos engineering
D) By improving the design of systems so that the average time to restore the service is minimized
4. An organization wants to ensure that critical digital services can be restored following a major disruption such as a data centre loss.
Which practice is MOST relevant?
A) Relationship management
B) Service design
C) Business analysis
D) Service continuity management
5. How can a service provider BEST improve its use of the 'capacity and performance management' practice to achieve more 'resilient operations'?
A) By providing a common approach for investigating the causes of incident
B) By providing warranty requirements to the software development team
C) By assessing improvement opportunities to reduce technical debt
D) By managing knowledge about live products and services
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: D | Question # 5 Answer: C |
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