ISQI DTFL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementing Design Thinking | 15% | - Organisational culture and design thinking - POPIT™ and enabling/inhibiting factors |
| Fundamental Design Thinking Practices | 15% | - Research and investigation - Empathy and perspective analysis - Divergent & convergent thinking; prototyping; visualisation and validation |
| Design Thinking Techniques | 40% | - High/low fidelity prototyping, A/B testing, storyboarding - Service safari, empathy map - Customer journey map, problem framing |
| Introduction to Design Thinking | 10% | - Definition and nature of design thinking - Rationale and mindset elements (collaboration, customer centricity, creativity, outcome focus, experimentation) |
| Design Thinking Approaches | 20% | - Design Council Double Diamond stages - d.School 5-stage design thinking process |














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