BlackBerry BCP-240 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| BlackBerry 10 OS Fundamentals | - Core OS features and navigation - BlackBerry 10 architecture and components |
| Device Configuration and Troubleshooting | - Connectivity and network configuration - Common device issues and diagnostics |
| Security and Policy Management | - IT policy configuration and enforcement - Security model of BlackBerry 10 |
| Enterprise Mobility and BES10 | - BlackBerry Enterprise Service 10 (BES10) overview - Device activation and provisioning |
| Applications and Productivity | - Email and messaging setup - Application management and deployment |
BlackBerry 10 Support Specialist Sample Questions:
Question 1
Where would a new user look to swap the SIM on a BlackBerry Device?
A. Side ports
B. SD card
C. Beneath the battery cover
D. Bottom of device
Question 2
A user reports getting a 403 error while trying to configure their e-mail account. What is the most likely cause?
A. ActiveSync is currently off-line.
B. The user* s password has been mistyped.
C. ActiveSync is not configured with Autodiscover.
D. The user is not provisioned for data services.
Question 3
When a BlackBerry 10 (BB10) device is connected to a computer, the internal storage devices such as the inserted micro SD card are not mounted and mapped to drive letters. What is the most likely cause and how can it be corrected?
A. The Wi-Fi radio has been turned off, and this prevents the BB10 from accepting the mapped drive request from the BlackBerry Device Manager. Turn on the Wi-Fi radio and retry the connection.
B. The BlackBerry Device Manager is not installed on the host computer and the BB10 will not have the capability to mount the internal storage devices as drive letters. Install the BlackBerry Device Driver and retry the connection.
C. The BlackBerry Mapped Network Device driver is not loaded, the BlackBerry Device Manager requires this driver to map the internal BB10 storage devices to drive letters. Install the required driver from Windows Update and try again.
D. The host computer has used the drive letters reserved for BlackBerry mapped drives. These drives will need to be moved to allow the BlackBerry drive letters to be assigned to the BB10.
Question 4
How can a user adjust the timeframe for the amount of days to keep messages, and the sync timeframe?
A. The value is set by the email service provider and cannot be changed.
B. Delete the account integration, and recreate it.
C. Go to Settings -> Accounts -> select the Email account, and go to Advanced.
D. In Messages, go to Options -> Timeframe.
Question 5
What email folder(s) is/are synced by default when a new account is added to a BlackBerry 10 (BB10) Smartphone?
A. Inbox and its subfolders
B. Inbox and the first 10 sub-folders
C. Inbox and sent items folder
D. Inbox
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: C |
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