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Salesforce BA-201 Questions & Answers - in .pdf

Total Q&A: 315
Update: Oct 09, 2026
Price: $59.99

Vendor: Salesforce
Exam Code: BA-201
Exam Name: Salesforce Certified Business Analyst

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Salesforce BA-201 Q&A - Testing Engine

Total Q&A: 315
Update: Oct 09, 2026
Price: $59.99

Vendor: Salesforce
Exam Code: BA-201
Exam Name: Salesforce Certified Business Analyst

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Salesforce BA-201 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: User Stories and Agile Practices	15%	- Writing effective user stories and acceptance criteria - Agile/Scrum collaboration with development teams
Topic 2: Stakeholder Engagement	20%	- Communication and collaboration strategies - Stakeholder identification and analysis
Topic 3: Data and Process Understanding in Salesforce	20%	- Process mapping and optimization - Data modeling concepts in Salesforce
Topic 4: Business Analysis Fundamentals	20%	- Role of a Business Analyst in Salesforce ecosystem - Business process analysis and improvement
Topic 5: Requirements Development and Management	25%	- Requirements elicitation techniques - Requirements documentation and validation

Salesforce Certified Business Analyst Sample Questions:

Question #1
Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program. The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test scripts.
What is another important item the BA should look for in the UAT plan?

A. Estimated cost
B. Process maps
C. Timelines

Question #2
Universal Container (UC) is implementing Sales Cloud. The business analyst (BA) assigned to the project wants to the project wants to become a trusted advisor to UC stakeholders.
What are some communication best practices a BA should follow to help achieve this goal?
What are some communication best practices a BA should follow to help achieve this goal?

A. Outline previous project experience, record and take notes for every meeting, and limit communication to weekly updates.
B. Ask each project team member to complete a survey, create a project plan, and delegate roles and responsibilities to stakeholders.
C. Ask questions and document the answers, make suggestions based on previous project success, and provide a meeting agenda period to each session>

Question #3
Northern Tail Outfitters has fixed a business analyst (BA to help revamp the order management process.
During the backlog regiment session, the BA discovers the few user satires are no longer needed.
What should the BA do next?

A. Review these user stones in the backlog at the next sprint retrospective.
B. Cancel these user stones and remove them from the backlog.
C. Move these user stones to the button of the backlog.

Question #4
A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The BA has been tasked with Implementing Service Cloud for NTO's Internal support team.
Which information should the BA gather during the Initial discovery meeting?

A. Limitations of the current support process
B. Employee review cycle for the support team
C. Contact information for key stakeholders

Question #5
Cloud Kicks (CK) is planning a project to optimize its lead to cash process. CK needs someone to analyze data and draw business insights, understand business processes, and guide the business to the best implementation for the project.
Which role does CK need?

A. Salesforce Administrator
B. Solution Architect
C. Business Analyst

Solutions:

Question #1
Correct Answer: C

Question #2
Correct Answer: C

Question #3
Correct Answer: A

Question #4
Correct Answer: A

Question #5
Correct Answer: C

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