Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Data management, scalability, and quality assurance - Deployment methodology and change management - Governance and compliance considerations - Solution design and requirements mapping |
| Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Employee experience and emergency response capabilities - Core architecture and data model - Licensing, permitting, and inspection management - Grants management and program administration - Document processing, eSignature, and reporting tools |
| Public Sector Solution Product Configuration | 36% | - Action plans, automation, and business rules implementation - Service Cloud and Experience Cloud setup for citizen services - Configure OmniStudio components for public sector workflows - Security, sharing, and compliance configuration |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question 1
A public sector agency has implemented Public Sector Solutions for managing their Grants program. The agency authorities have received a complaint from an applicant whose eligibility was declined for the program. How should the agency authorities check how the eligibility was determined for this application record?
A. Do testing with relevant data sets and check how each test behaves
B. Use Salesforce debug logs using Developer Console to understand how the eligibility is being determined
C. Use Public Sector Solutions - Selection Explainer to understand how the selection was made
D. Use Decision Explainer to understand how the decision was made
Question 2
A public sector agency is looking to digitize its operations for Emergency Response. As the technical consultant on the project, the expectations are to roll out a public facing portal that allows citizens to submit a simple emergency request with some basic information. Which two are the correct approaches a consultant should take to meet these objectives?
A. Build a digital experience site using pre-configured emergency response management (ERM) specific template
B. Create a custom Case Record Type and leverage a prebuilt Contact Support Form
C. Leverage prebuilt Emergency Service Request flow.
D. Build a digital experience site using the Help Center template based on the agency's requirement
Question 3
A Public Sector Organization (PSO) is implementing Public Sector Solutions. It has a requirement that they would like to keep a list of assessment indicators that their teams will use during inspections and have those indicators mapped to regulatory codes that team members can reference. Leveraging the Public Sector Solutions data model, how can the Technical Consultant meet the requirement for the PSO?
A. Use the Assessment Indicator Regulatory Code junction object
B. Use the Regulatory Code Assessment Indicator junction object
C. Create a master-detail relationship between Regulatory Code and Assessment Indicator
D. Create a lookup relationship on both objects to a junction object called Regulatory Code Map
Question 4
A Public Sector Organization (PSO) is implementing Public Sector Solutions. As part of this implementation, the PSO is deploying a new site to provide constituents with information about the services they provide. Constituents will be able to register and log in to this new site to access some features as well. The PSO needs to ensure that constituents are unable to see each other by default for all sites that they configure. What can the Technical Consultant configure to meet this requirement for the PSO?
A. Disable User Sharing in the Site Administration settings page
B. Remove access to the User object from the Permission Set assigned to the external users
C. Uncheck the "Site User Visibility" checkbox in the Sharing Settings page
D. Set the Organization-Wide Default for the User object to "Public Read Only."
Question 5
A customer has specific steps/tasks that need to be performed every time a new Business License Application comes in. The following actions must be completed: The applicant must upload an image of their driver's license. The license reviewer must perform a background check within five business/working days. The license reviewer must enter the background check results into an external system manually within two business days of completing the background check.
The license reviewer must provide a recommendation to the approver to approve/reject the application & submit it for review. The license reviewer may add additional steps/tasks for a particular application as needed. Which statement is true regarding Action Plan Templates relative to the business requirements above?
A. An action plan template can be created for the business license application object, and a document checklist item for the image upload can be created.
B. The reviewer users cannot create their own tasks within a predefined action plan template.
C. A document checklist item for an action plan template cannot be created.
D. Action plans cannot have tasks with due dates dependent upon prior tasks within the action plan.
Solutions:
| Question 1 Answer: D | Question 2 Answer: A,C | Question 3 Answer: B | Question 4 Answer: C | Question 5 Answer: A |
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