Salesforce AP-203 Exam Syllabus Topics:

Salesforce Communications Cloud Accredited Professional Sample Questions:

Question 1

Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A. Implement a milestone orchestration item to execute request on the fulfillment system for activation
B. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details
C. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
D. Implement a callout orchestration item to execute a request on the fulfillment system for activation

Question 2

ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.
Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

A. Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.
B. Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.
C. Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.
D. Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

Question 3

UC sales 8 similar home phone offering commercial offerings to its customers. UC wants commercial offering decompose to the same CFS Technical product. What shall consultant recommend to achieve this requirement.

A. Create one decomposition relationship each via one parent class product from all commercial offerings
B. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to order item
C. Create one decomposition relationship each from all commercial offerings to the same technical product
D. Create multiple decomposition relationship from all commercial offering to the same technical product and set the parent class product to Account.

Question 4

Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

A. Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule
B. Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review
C. Model the router as an attribute of the business internet offer with a default value of 'included'
D. Model the router technical product and decompose it from the business internet offer.

Question 5

United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

A. Identify the storage needs between data storage and file storage.
B. Calculate the file and data storage required based on required data volume and file attachment requirements.
C. Analyze an external data storage system for more cost effective data storage
D. Access the archiving strategy and determine how storage will be cleared though archiving.
E. Analyze the storage usage of the existing legacy system

Solutions: