Nortel 920-020 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Installation | - Server configuration and deployment - Software installation procedures - Database and service initialization |
| Installation Planning and Requirements | - Hardware sizing and capacity planning - Pre-installation requirements and site preparation - Network prerequisites and dependencies |
| MCS 5100 System Architecture | - Hardware and software platform components - Network architecture and signaling flow - Core components overview |
| Commissioning and Configuration | - User and endpoint provisioning - Initial system configuration - SIP trunk and gateway configuration |
| Testing and Validation | - System diagnostics and troubleshooting - Performance validation - Basic call testing and verification |
| Maintenance and Troubleshooting | - Upgrade and patch management - Fault isolation and resolution - System monitoring and logs analysis |














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