Avaya 6201.1 Exam Syllabus Topics:

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

Question 1

Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A. A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
B. A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
C. Timetable can be used to schedule a LAN backup of the customer's data.
D. Timetable can be used to schedule a LAN backup of the customer's system.
E. A Timetable can be scheduled using CMS Supervisor or ASCII CMS.

Question 2

Click the exhibit button

A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?

A. E has a vector variable that is changed when an evacuation is required
B. E is a standard vector code for evacuation
C. E has been administered as a Feature Access Code
D. E is assigned to a VDN that routes calls to an evacuation vector

Question 3

The CMS has been checked and the link to the CM is down. The message shown in the log is "PBX switch mismatch. Check the switch setup".
What does this message mean?

A. The wrong Communication Manager version on the CMS has been selected.
B. This message can be ignored as it is not the reason the link is down.
C. The wrong CMS has been installed and the correct server needs to be ordered.
D. The wrong type of Communication Manager has been installed and the correct server will need to be ordered.

Question 4

A customer has 3 ACDs on CMS. ACD1 is in the Eastern time zone; ACD2 is the central time zone, and ACD3 is the Pacific Time zone. The Master clack is in the Central time zone. The users look at a historical daily report for ACD3 and the total calls are less than the interval totals for the same skill and date.
Which statement describes why they do not match?

A. The nightly backup was in contention far the nightly archiver for ACD3.
B. The nightly archiver for ACD3 failed to run successfully.
C. The nightly archivers far ACD1 and ACD2 have not complete yet.
D. The nightly archiver far ACD3 ran before the day ended and only archived part of the day.

Question 5

CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A. Write permission to the System Setup feature and write permission to UNIX.
B. Log in as root and execute the password command for that user.
C. Log in as a CMS administrative user and execute the paaswd command for that user.
D. Perform a manual login from CMS Supervisor and execute the passwd command for that user.

Solutions: