Avaya 37820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Unified Communications & Collaboration Design | 15% | - Voicemail and unified messaging design - Integration with third-party systems - Conferencing and collaboration applications - Mobility and remote worker solutions |
| Topic 2: Avaya Midsize Solution Portfolio | 20% | - Licensing models and options - Scalability and resiliency options - Deployment models: on-premise, hybrid, cloud - IP Office platform architecture and features |
| Topic 3: Solution Sizing and Bill of Materials | 15% | - Licensing requirements and calculation - Complete bill of materials preparation - Hardware and software component selection - System sizing and capacity planning |
| Topic 4: Customer Business Requirements Analysis | 15% | - Analyze user and site communication needs - Identify business objectives and drivers - Determine collaboration and mobility requirements |
| Topic 5: Contact Center & Customer Experience Solutions | 10% | - Contact Center Select architecture - Customer engagement design principles - Agent, supervisor, and reporting features |
| Topic 6: Implementation & Migration Planning | 5% | - Migration approaches and risk mitigation - Deployment strategies and rollout planning - Post-deployment validation and support |
| Topic 7: Networking and Infrastructure Design | 20% | - VoIP and unified communications network design - Security, survivability, and redundancy - QoS planning and bandwidth requirements - LAN/WAN design and considerations |
Avaya Midsize Solution Design Sample Questions:
Question #1
To support cradle-to-grave reports for any call, what is the minimum IP Office configuration?
A. Preferred Edition with VMPro and an IP Office CTI license
B. Essential Edition with an external PC to run Avaya Call Reporting and an IP Office CTI license
C. Essential Edition with an external PC to run Avaya Call Reporting
D. Preferred Edition with VMPro
Question #2
Refer to the exhibit.
You have just finished your discovery conversation with a multi-location, midsize customer.
What would you do to use the generic functional UC&C architecture shown in the exhibit?
A. Cross out functionality not requested by the customer.
B. Add In quantities for each of the components in your solution.
C. Create a version of this diagram for each location.
D. Add the specific product names for components in your solution.
Question #3
Which two statements describe the competitive advantages of the Avaya Midsize Solution? (Choose two.)
A. It Is available in more deployment options than other major vendors.
B. It focuses on the customer's IT relevant needs.
C. It delivers a lower total cost of ownership compared to all major vendors.
D. It supports a broader range of endpoints types.
Question #4
You have just completed a series of discovery conversations with a customer.
To summarize the results of your conversations, what would you create to show each of the customer contacts you met with?
A. A single design diagram
B. A design diagram for each person
C. A single architectural diagram
D. An architectural diagram for each person
Question #5
For your customer, you have decided to configure an IP Office Server Edition.
Using Just the primary server, which types of internal collaboration are available for the power users?
A. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses
B. Audio collaboration plus point-to-point video calls and web collaboration that requires web collaboration licenses and video licenses
C. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses
D. Audio collaboration plus multipoint video calls and web collaboration that requires web collaboration licenses and video licenses
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: A | Question #3 Correct Answer: A,C | Question #4 Correct Answer: D | Question #5 Correct Answer: A |














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